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Abuse response policy

This Abuse Response Policy explains how CyberYozh Data receives, investigates, and acts on reports of misuse of its platform. It is binding on everyone who uses our Services and describes the standards we follow in practice, not aspirations on a page.

1. Purpose and Scope

1.1 CyberYozh Data is an open-source web data-collection platform operated by WebGears Services d.o.o. (registration number 22038745), registered under Serbian law with a legal address at Jurija Gagarina 231/329, Novi Beograd, Beograd, Serbia (the “Company,” “we,” or “us”). This Policy applies to all use of our Services and describes how we respond to reports of abuse.

1.2 Our platform has three surfaces where activity can originate: the self-hostable web Scraper (the “yozh-scraper” engine), the Yozh Crawler (which walks a site from a start URL, streams discovered pages, and fetches each through the Scraper over HTTP), and the ethically-sourced Proxy Network used to route requests. This Policy covers activity across all three.

1.3 Ethics is built into how we run our platform. Open-source code is only the starting point; how data is collected and how proxies are sourced matters just as much. Fast abuse response is one of the three pillars we commit to, alongside ethical data collection and a transparent Proxy Network.

2. What We Consider Abuse

2.1 “Abuse” means any use of our Services that violates our Use Policy, applicable law, or the rights of a third party. Permitted and prohibited uses are enumerated in full in the Use Policy (see also the Restricted Targets Policy); this Policy governs how we respond when abuse occurs.

2.2 Without limiting the Use Policy, the following are treated as serious abuse and may trigger immediate action:

  • Any activity that is illegal under applicable law.
  • Accessing, collecting, or bypassing controls on non-public, login-gated, or otherwise protected data.
  • Distributing malware, or conducting denial-of-service, credential-stuffing, or other attacks.
  • Harassment, threats, or intimidation directed at any person or organisation.
  • Overwhelming a Target Site with request volumes that degrade its service.

2.3 Copyright and other intellectual-property complaints are handled under our DMCA Policy; while such notices are also received at abuse@cyberyozh.com, they follow the dedicated process described there.

3. How to Report Abuse

3.1 Anyone may report abuse, including a third party whose website was targeted. You do not need an account with us to file a report. Email abuse@cyberyozh.com — this is the canonical, always-monitored channel for abuse reports.

3.2 support@cyberyozh.com, help@cyberyozh.com, and Telegram @CyberYozh_support_bot are general-support contacts only. For anything abuse-related, please use abuse@cyberyozh.com so your report reaches the right team without delay.

4. What to Include in a Report

4.1 To let us act quickly, please include as much of the following as you can. Complete reports are the ones we can resolve fastest:

  • The targeted domain(s) or URL(s).
  • The originating or proxy IP address(es) you observed.
  • The date and time of the activity, including the time zone.
  • The request patterns or user-agent strings you saw.
  • Supporting evidence such as server-log excerpts or screenshots.
  • Your role (for example, site owner or operator) and how to reach you.

4.2 Even a partial report is useful. If you are unsure what you have, send it anyway and we will follow up for what is missing.

5. Acknowledgement and Response

5.1 We will acknowledge every complete abuse report within one business day of receipt. This is a commitment we hold ourselves to, and it is the operational meaning of our fast abuse response pillar.

5.2 Acknowledgement is not resolution. Straightforward cases are often closed quickly, but complex investigations may take longer. Where a case is complex, we will tell you it is still open and give you a realistic sense of the timeline.

6. How We Investigate

6.1 Every report follows an ordered workflow:

  • Validate — we confirm the report is complete and made in good faith.
  • Trace — we trace the reported traffic back to the responsible account or source. Because our Proxy Network is traceable to a responsible account, proxy-routed activity can be attributed.
  • Analyse — we examine the evidence you submitted alongside our own network and service logs.
  • Determine — we reach a finding on whether abuse occurred.
  • Escalate — confirmed cases are escalated to compliance and, where relevant, legal review.

6.2 For purely self-hosted deployments of the open-source yozh-scraper or Yozh Crawler running entirely on your own infrastructure, our direct leverage is over the Proxy Network and any managed Services we provide. We are candid about this: for code you run yourself, our action is limited to the proxy and service relationship and to good-faith cooperation with affected parties. We will not overstate control we do not have.

7. Interim Measures and Enforcement

7.1 While a case is open, we may take precautionary steps to stop harm before the investigation concludes, including rate-limiting or blocking traffic toward the reported or targeted domain.

7.2 Where we confirm abuse, we apply graduated enforcement: a warning, then throttling or rate-limiting, then temporary suspension of proxy access or the account, and finally permanent termination. We reserve the right to suspend or terminate immediately on a first offence for the serious categories in section 2.2, with no prior warning.

8. Cooperation with Site Operators and Authorities

8.1 If your site was targeted, we will confirm receipt, keep you reasonably updated on the outcome, and honour reasonable requests to block your domain across our network. We treat the sites we might affect as partners, not adversaries.

8.2 We cooperate with legitimate requests from competent authorities and lawful process, and we preserve relevant logs and records for that purpose, as described in our Privacy Policy.

9. Good Faith and Confidentiality

9.1 We handle reports confidentially and do not disclose a reporter’s identity to the reported party without consent, except where required by law. We ask that reports be made in good faith; knowingly false or bad-faith reports may themselves be treated as abuse.

10. Relationship to Our Other Policies

10.1 This Policy sits alongside our Use Policy (which enumerates permitted and prohibited use), our Terms of Service, our Privacy Policy (which governs how reporter and investigation data is processed), our Cookie Policy, and our Payment and Refund policy, all available at /legal/. Where they overlap, read them together.

11. Contact

11.1 To report abuse, email abuse@cyberyozh.com. For general questions, contact support@cyberyozh.com, help@cyberyozh.com, or Telegram @CyberYozh_support_bot. We may update this Policy from time to time; the date of the most recent change is shown above.

12. Related policies

This Policy works together with the other documents in our Legal Center: